International Orders

Gordon Max is happy to extend a welcome to our international friends and fellow jewelry lovers! All Gordon Max fine jewelry is hand-crafted to order, just for you.

 

INTERNATIONAL POLICIES

  • Ring Size Chart
  • Exchange Rate/Pricing Information
  • Shipping Policies
  • Customs, Duties, and Taxes
  • Limitations
  • Privacy
  • Returns
  • Repairs and Warranties

 

INTERNATIONAL RING SIZE CHART

All of our eco-friendly fine jewelry is crafted for you using standard American ring sizing. Since each ring is made to order, we can craft for you in any size you need including whole, half, and three-quarter sizes. Should you not know your America ring size, please use the Ring Size Conversion Chart below or Click Here to translate your ring size to an America ring size.

 

EXCHANGE RATE/PRICING INFORMATION

All of the pricing at Gordon Max is shown in United States Dollars (USD). Please note that at checkout you will be charged in USD. Gordon Max proudly accepts Visa, MasterCard, Discover, American Express, PayPal.

 

INTERNATIONAL SHIPPING POLICIES

Gordon Max is proud to ship to our international customers in many countries around the globe. Currently Gordon Max offers FREE shipping for all international customers. This complimentary service is for a limited period only. Prior to delivery to the recipient, the shipment may be subject to the customs fees, import duties, taxes, and other charges of the destination country. These charges are always the recipient’s responsibility. Please contact your local customs with questions about additional fees and processes regarding your order from Gordon Max. International orders are shipped using FedEx International Priority and are sent fully insured. FedEx International Priority has an estimated ship time of 1-3 business days to the country of destination and then it is up to customs to release the package to you. From our experience, depending on the country and delivery area we have seen this take anywhere from 1-10 business days. For more accurate delivery estimates please contact one of our customer service representatives and we would be happy to look this up for you.

 

CUSTOMS, DUTIES, AND TAXES

The customs office of the destination country may impose customs fees, import duties, taxes, and other charges to your international order where applicable. These additional charges required for customs clearance are the responsibility of the recipient. When your order arrives at customs either our shipper, FedEx, or the customs office may contact you directly to arrange for the payment of any charges that may be due. Should the recipient refuse the shipment or the package be undeliverable and returned back to Gordon Max, Gordon Max will consider your shipment an automatic return of goods. The original recipient will be responsible for any return shipping or import fees imposed on Gordon Max either by the courier, FedEx, or the importing country. The original recipient’s payment to Gordon Max will be refunded less these fees. Australian orders may be entitled to preferential rates of customs duties through the AUSFTA. For additional information, please click here. If a signed declaration is required, please contact us.

 

LIMITATIONS

Please note that products shipped internationally may not be designed in accordance with destination country standards, specifications, and labeling requirements. The customer is responsible for determining that products can be lawfully and legally imported into the destination country.

 

PRIVACY

Please note that international shipments are subject to opening and inspection by customs authorities. Additionally, information about your order, shipment, and products contained therein may be communicated to our shippers and the customs authorities as part of the customs clearance process.

 

INTERNATIONAL REPAIRS OR WARRANTIES

All repair and warranty requests are done in Singapore at our headquarters. International customers are responsible for the shipping to and from our location in Singapore. Please contact one of our Customer Service Specialist for questions regarding a repair or warranty evaluation.

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