Gordon Max offers a lifetime warranty on colour, lustre and brilliance for all our eco-diamonds. In order to achieve a lifetime of beauty and brilliance, all our eco-diamonds are individually hand-cut and hand-polished according to the highest industry standards. We will gladly replace any of our eco-diamonds if discolouration or compromised brilliance has occurred from normal wear.

Yes, all the stones are made sustainably and metals used are reclaimed metals.

You can make changes to the design even when the final product has been made. Additional charges will be involved depending on the changes.

Customisation is non-returnable and non-refundable. Each customisation is a final sale. Each product goes to a strict quality check to make sure you receive the item in perfect and pristine condition.

Loose Eco-Diamonds (LED)
Depending on the stock the order may take between 2 to 3 days to prepare. Once completed it will take 4 to 7 business days for the shipping.

Customised Designs
Your order may take between 3 to 4 weeks to be completed depending on the intricacy of the design. Once completed it will take 4 to 7 business days for the shipping. Some of your orders are hand-made and will require some time to make.

Once the order has been shipped, you will receive an email confirmation and shipment tracking number. We will inform you of the estimated delivery date via email.

Loose Eco-Diamonds Orders
• Free shipping in Singapore and Malaysia.
• Free worldwide shipping with orders above $1000. 
• An $80 shipping fee will be added to your purchase with orders that are below $1000.

Customised Jewellery
• Free shipping in Singapore and Malaysia.
• Free worldwide shipping with orders above $1000. 
• An $80 shipping fee will be added to your purchase with orders that are below $1000.

Customs Duties & Tax
International orders will be delivered on a duty unpaid basis. The recipient is responsible for paying all customs and clearance-related taxes based on the full purchase price reflected on the commercial invoice. All international shipments are subject to the customs laws set by your own country. Gordon Max has no control over these customs duties, taxes or charges. Please contact your customs department directly should you have any questions or concerns with regard to your order from gordonmax.com.

• The setting of Gordon Max Eco-Diamonds – apply the same heat & pressure similar to natural Ruby & Sapphire
• To prevent chips and scratches, avoid placing jewellery pieces together
• Scratches will be inevitable due to wear and tear if not handled properly
• Gordon Max Eco-Diamonds is/are guaranteed for their original COLOUR, BRILLIANCE and FIRE ONLY.

For those that wear jewellery regularly, keeping their jewellery clean and looking good requires regular effort. Here are some general guidelines that may help:

Remove your jewellery before bathing
Remove all jewellery before showering or cleaning. Soap can cause a film to form, making it appear dull and dingy. By preventing the formation of this film you immediately reduce the occasions of servicing.

Use jewellery polishing cloths for best results
Polish silver or gold with a jewellery polishing cloth for best results. You can use a svelte or an old diaper, but professional cloths are the best. The use of tissue or paper towels can cause scratches because of the fibres in these products.

Clean your jewellery with care
Cleaning your own jewellery regularly can keep it looking good, but be careful. You can either purchase commercial cleaners from a jewellery store or make a cleaning solution yourself. Rubbing alcohol can work wonders, but bleach can literally destroy jewellery so avoid it at all costs.

Use warm water to clean your jewellery
Using warm water is the best bet when cleaning your own jewellery. How water can cause reaction with the cleaning fluids resulting in discolouration and Sterling Silver is especially susceptible to this problem. Should this occur, this problem can be remedied by buffing and the application of a tarnish remover.

Avoid cleaning damaged jewellery
Never clean any jewellery that is damaged, cracked or broken, since the additional handling is likely to exacerbate or worsen the problem. If you find that a piece of jewellery is damaged, it should be set aside for repair as soon as possible.

Inspect your jewellery regularly
Just like anything else, an ounce of prevention is worth a pound of cure. When having your jewellery professionally cleaned, it’s a good idea to have each item checked and inspected for any possible problems. Addressing signs of damage, or loose gemstones will prevent any further damage or loss and keep all of your pieces in excellent shape for years.

Proper jewellery storage is often overlooked. Jewellery should never be tossed into a drawer or on top of a dresser − that’s asking for scratches and damaged gems. Most jewellery pieces come in a box or pouch from the store, which is a perfect place to keep them. Sterling silver, for example, should be kept in an anti-tarnish bag or cloth. Jewellery boxes that feature individually padded slots for rings and posts for hanging necklaces and bracelets are also ideal. When travelling, protect your jewellery pieces from scratches or other impact damage by padding it in a separate box or case.

Avoid cleaning damaged jewellery
Never clean any jewellery that is damaged, cracked or broken, since the additional handling is likely to exacerbate or worsen the problem. If you find that a piece of jewellery is damaged, it should be set aside for repair as soon as possible. You can contact us for repair so we can provide you with an estimated cost.

Gordon Max stores offer free check-up or professional cleaning.