Frequently Asked Questions

Most frequent questions and answers

Gordon Max Jewelry is a high-end jewelry boutique offering exquisite pieces for special occasions. From classic diamond rings to modern and avant-garde designs, the store offers a wide range of products crafted by experienced artisans from around the world. The Frequently Asked Questions page provides answers to commonly asked questions about the craftsmanship, pricing, and ordering process. It also provides detailed information on how to care for each piece and how to return or exchange items if needed. Customers can find out more about Gordon Max Jewelry’s commitment to quality and customer satisfaction by exploring this page. With many years of experience in crafting beautiful and timeless jewelry pieces, Gordon Max is committed to offering each customer an unforgettable shopping experience that will live up to their expectations.

Stone FAQ's

Gordon Max Eco-diamonds are not real diamonds. Eco-Diamonds are lab-grown to simulate the highest formed mined diamonds in eye appeal. They are hand-cut and hand polished the same as real mined diamonds by our Diamond Master cutters to ensure maximum reflection and refraction of light for brilliance and fire. The Gordon Max Eco-Diamonds has the same hardness as sapphire or ruby which is 9 on the mohs scale.

The answer to this question is an unequivocal yes. Lab-grown diamonds are real diamonds, not imitations or simulants. They are made of pure carbon, just like mined diamonds, and have the same physical and optical properties as naturally occurring diamonds. The only difference between them is how they were formed – while mined diamonds come from deep within the Earth’s crust, lab-grown diamonds are created in highly controlled laboratory settings.

Because of their unique formation process, many people believe that lab-grown diamonds are superior to mined stones in terms of quality and value. Not only do they lack the environmental impact of mining, but they can also be produced with precise control over size, shape, lab-grown diamonds are real. They possess the same visual and chemical properties as mined diamonds, making them indistinguishable to the naked eye. Gordon Max is a leading provider of lab-grown diamonds that are precisely cut and polished with the same quality you expect from and color – making them ideal mined diamonds. Our diamonds come certified for authenticity and are available in a variety of stunning shapes and sizes. So if you’re looking for a chic, affordable piece of jewelry, consider choosing a Gordon Max lab-grown diamond today! You won’t be disappointed.

With years of expert craftsmanship, Gordon Max provides customers with beautiful lab-grown diamonds that look just like mined ones – without any negative environmental impacts. Our experts carefully select each individual diamond

Yes! We offer a lifetime warranty on all our Eco-Diamonds so you can be sure your purchase is protected for years to come. The warranty is based on the stones original color, brilliance and fire only.

We will gladly replace any of our eco-diamonds if discolouration or compromised brilliance has occurred from normal wear.

Gordon Max Eco-Diamonds are the perfect choice for those looking for a gemstone as hard and durable as rubies and sapphires. With a score of nine on the Mohs scale, these diamonds are among the most resilient precious stones around.

To ensure that your diamond retains its sparkle and shine over time, we recommend taking preventive measures such as storing away from direct sunlight or other heat sources while not in use. It is also important to keep your diamond away from chemicals such as chlorine or perfume which can cause dullness or discoloration over time. If you want to give your diamond extra sparkle you can simply clean it with lukewarm soapy water before gently patting dry with a soft cloth.

Type IIA diamond, is a rare type of diamond that has very few structural imperfections. It is characterized by a high degree of transparency and clarity and emits high levels of brilliance. Moreover, it contains very little nitrogen or boron which produces the yellowish tinge often associated with diamonds.

This makes Type IIA diamonds extremely sought-after and desirable since they have no color impurities and possess superior optical properties compared to other types of diamonds. In fact, these diamonds are so pure that they can even be cut into colors beyond the traditional “white” hue found in most diamonds. This type of diamond is highly valued in the jewelry market because it has fewer flaws than other types of diamonds and offers excellent clarity and sparkle at any size.

Type IIa Diamonds are sometimes called Lab-grown diamonds, cultured diamonds or engineered diamonds. It has the same physical, chemical and optical properties as mined diamonds. They are real grown diamonds.

Eco-Diamonds boast the same eye appeal as natural mined diamonds. Treated the same as natural mined diamonds these are hand-cut and hand-polished by our Diamond Master cutters to ensure maximum reflection and refraction of light for brilliance and fire. The result looks like a natural, authentic, and brilliant diamond. Our Eco-diamonds have the same hardness as that of a sapphire but with no carbon content.

When it comes to selecting a diamond carat size, the best choice depends on individual preferences and budget. A carat is a unit of measure used to describe the weight of a diamond, with one carat equaling 200 milligrams. Its size can also vary depending on the cut and shape of the diamond.

For budget-conscious shoppers, diamonds in the 0.25 – 0.50 carats range are some of the most affordable options available. These diamonds look beautiful when set into stylish jewelry pieces or simple solitaire settings and can be quite impressive for their size.

As carat weight increases, so does price—but larger diamonds can create an impactful statement for those who have the budget for them. Diamonds weighing between 0.50 – 1 carats are often chosen by couples seeking an eye-catching piece of jewelry. They offer excellent value for money and often look more substantial than smaller stones due to their wider diameter and greater surface area when viewed from the top.

For those looking for something truly luxurious, diamonds over one carat offer stunning sparkle and brilliance that will turn heads in any setting; however, prices quickly escalate as carat weight increases beyond this point. If you’re considering a diamond above 1 carat, it’s recommended that you get expert advice from an experienced jeweler like Gordon Max to ensure you’re getting great quality at a fair price.

No matter what size diamond you choose, remember that it’s not just about the weight: its cut, color, clarity and overall craftsmanship also play important roles in how much sparkle it emits when worn as jewelry. Gordon Max’s team of experts will help guide your decision through each step of your purchase so you can find a diamond that perfectly fits both your taste and budget!

Jewelry Customisation FAQ's

Yes we will be happy to customise based on your idea. We will be happy to have our jewelry experts assist you. You can visit this page and answer a few questions. This will insure that we will be providing you with something you are looking for. https://gordonmax.com/design-your-ring/

We only provide a lifetime warranty for Eco-diamonds, nonetheless customer satisfaction always comes first. We understand that accidents happen and are here to help! 

We stand behind all of our jewelry and guarantee any manufacturing defect on one of our settings will be rectified at no cost to you. We will cover all repair or remake costs associated with the manufacturing problem as well as reimburse any shipping fees paid by the customer.

Additionally, we offer free cleaning services and free center/side stone tightening should these needs arise during the life of your piece. The only cost incurred would be for shipping to and from our location.

Other services such as replacing missing or damaged precious stones, altering the size, buffing and polishing, and restoring prong settings will incur additional costs.

Jewelry customisation like rings, earrings, necklaces & bracelets normally takes 3 – 4 weeks to create on average. While intricate designs will take 8 – 12 weeks.

Our jewelry designers will turn your dreams into reality! Whether you have a vintage-inspired piece or something completely unique in mind, our experts can make it happen. Once a deposit has been made you’ll receive a detailed 3D design for approval before we get started on your masterpiece.

Yes. Since the design will not be mass-produced and displayed in the boutique. The customization will be more affordable than buying the display.

Customization is non-returnable and non-refundable. Each customization is a final sale. 

You can make changes to the design even when the final product has been made. Additional charges will be involved depending on the changes.

Yes, all the stones are made sustainably and metals used are reclaimed metals.

We believe in transparency in what we do. You can see the comparison based on the stones. Check our Comparison Report.

Orders & Shipping FAQ's

Loose Eco-Diamonds (LED)
Depending on the stock the order may take between 2 to 3 days to prepare. Once completed it will take 4 to 7 business days for the shipping.

Customised Designs
Your order may take between 1 to 4 weeks to be completed depending on the intricacy of the design. Once completed it will take 4 to 7 business days for the shipping. Some of your orders are hand-made and will require some time to make.

Once the order has been shipped, you will receive an email confirmation and shipment tracking number. We will inform you of the estimated delivery date via email.

Loose Eco-Diamonds Orders
• Free shipping in Singapore and Malaysia.
• Free worldwide shipping with orders above $1000. 
• An $80 shipping fee will be added to your purchase with orders that are below $1000.

Customised Jewellery
• Free shipping in Singapore and Malaysia.
• Free worldwide shipping with orders above $1000. 
• An $80 shipping fee will be added to your purchase with orders that are below $1000.

Customs Duties & Tax
International orders will be delivered on a duty unpaid basis. The recipient is responsible for paying all customs and clearance-related taxes based on the full purchase price reflected on the commercial invoice. All international shipments are subject to the customs laws set by your own country. Gordon Max has no control over these customs duties, taxes or charges. Please contact your customs department directly should you have any questions or concerns with regard to your order from gordonmax.com.

We ship to over 30 countries around the world including the United States, Canada, UK, France, Germany, Switzerland, Italy, Australia, New Zealand and many others.

Customer satisfaction is a core value at Gordon Max which is why we offer a 30-day return policy.

If you are not 100% satisfied with your order, you can return it in its original condition within 30 days of the date of delivery for a no-questions-asked refund or exchange. Please note the following items cannot be returned:

  • Customised orders
  • Loose Eco-Diamonds with tampered Gordon Max sealed case
  • Items bought on sale

You must request a return and ship your purchase, which will be borne by the customer, back to us within this 30-day return period in a new, unworn condition with:

  • Untampered Gordon Max seal on the loose Eco-Diamonds case
  • Original invoice

We do not refund Stripe charges and shipping costs on all purchases. You will be refunded the purchase amount minus 5% as per charges from Stripe and the shipping fee.

Handling & Warranty FAQ's

Yes, you can purchase the loose stones, we provide a wide array of shapes, carat size and color.  

The setting of Gordon Max Eco-Diamonds – apply the same heat & pressure similar to natural Ruby & Sapphire

The Lifetime warranty applies to Gordon Max’s Eco-Diamonds. They are guaranteed for their original COLOUR, BRILLIANCE and FIRE ONLY. 

Gordon Max offers a lifetime warranty on for all our Eco-Diamonds colour, lustre, and brilliance. We will gladly replace any of our eco-diamonds if discolouration or compromised brilliance has occurred from normal wear. We also offer complimentary lifetime cleaning.

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