Privacy Policy
Our website address is: https://gordonmax.com. Gordon Max & Co Pte is a Singapore based company. We have franchise partners located in Malaysia, Indonesia, India, Philippines, UK, Australia and Mongolia.
We collect personal data like your name, contact information, payment information and other details that you provide when creating an account with us. We use this data to process payments, communicate with you about our services and products, verify your identity and provide customer support. Your personal data also helps us ensure the security of our services and prevent fraud or unauthorised access to our system. We also use it for marketing purposes, such as sending you promotional emails or displaying ads tailored to your interests. Lastly, we may disclose your personal data if we believe it is necessary for compliance with applicable laws or in order to protect the rights of ourselves or others.
We may share your data with third parties as required by law, or when we believe in good faith that it is necessary to protect the rights, property and safety of our company, clients or others. We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. However, we may provide aggregate statistics about our customers, sales and related website information to reputable third-party vendors and developers but these statistics will include no personally identifying information. Additionally, if you contact us with a feedback/complaint request about certain activities on the website we reserve the right to share some details in responsible manner concerning corrective actions taken in relation to such feedback/complaint requests. Finally we also cooperate with reputable third-party companies who help us manage our IT infrastructure which thus requires us to share minimal non-personal identifiable data (for example IP address) with such providers. Such sharing is done under contractually appropriate agreements that ensure protection of personal information shared through them.
We retain the data collected from you for as long as is necessary to fulfill our contractual obligations or for other legitimate business purposes. We may also need to keep your personal data for legal compliance, protection of our rights, and/or compliance with industry standards and government regulations or orders. If your account is inactive, then we may delete the information associated with this account (but not any public content you shared).
Please note that some of your personal data will be stored outside the European Economic Area in order to provide our services. Your personal information will be processed subject to adequate levels of security and all applicable laws in the jurisdictions where it is processed. Additionally, an act called Privacy Shield Framework regulates how U.S-based companies process personal information coming from EU citizens https://www.privacyshield.gov/.
At Gordon Max & Co Pte Ltd, we are committed to protecting your personal data. We have implemented a range of security measures to ensure that the information you provide to us is safe and secure. All data is stored on our secured servers which are robustly protected against unauthorized access. We also use advanced encryption technologies so that any electronic transmission of your data remains encrypted and safe from malicious actors. Additionally, all employees who handle customer data must undergo rigorous training and adhere to strict policies regarding the handling of customer information at all times. Your privacy is important to us! Thank you for trusting us with your personal information.
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
We share information with third parties who help us provide our orders and store services to you
We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.