Website Policies

Thank you for visiting www.gordonmax.com

Privacy Policy

Our website address is: https://gordonmax.com. Gordon Max & Co Pte is a Singapore based company. We have franchise partners located in Malaysia, Indonesia, India, Philippines, UK, Australia and Mongolia.

We collect personal data like your name, contact information, payment information and other details that you provide when creating an account with us. We use this data to process payments, communicate with you about our services and products, verify your identity and provide customer support. Your personal data also helps us ensure the security of our services and prevent fraud or unauthorised access to our system. We also use it for marketing purposes, such as sending you promotional emails or displaying ads tailored to your interests. Lastly, we may disclose your personal data if we believe it is necessary for compliance with applicable laws or in order to protect the rights of ourselves or others.

We may share your data with third parties as required by law, or when we believe in good faith that it is necessary to protect the rights, property and safety of our company, clients or others. We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. However, we may provide aggregate statistics about our customers, sales and related website information to reputable third-party vendors and developers but these statistics will include no personally identifying information. Additionally, if you contact us with a feedback/complaint request about certain activities on the website we reserve the right to share some details in responsible manner concerning corrective actions taken in relation to such feedback/complaint requests. Finally we also cooperate with reputable third-party companies who help us manage our IT infrastructure which thus requires us to share minimal non-personal identifiable data (for example IP address) with such providers. Such sharing is done under contractually appropriate agreements that ensure protection of personal information shared through them.

We retain the data collected from you for as long as is necessary to fulfill our contractual obligations or for other legitimate business purposes. We may also need to keep your personal data for legal compliance, protection of our rights, and/or compliance with industry standards and government regulations or orders. If your account is inactive, then we may delete the information associated with this account (but not any public content you shared).

Please note that some of your personal data will be stored outside the European Economic Area in order to provide our services. Your personal information will be processed subject to adequate levels of security and all applicable laws in the jurisdictions where it is processed. Additionally, an act called Privacy Shield Framework regulates how U.S-based companies process personal information coming from EU citizens https://www.privacyshield.gov/.

At Gordon Max & Co Pte Ltd, we are committed to protecting your personal data. We have implemented a range of security measures to ensure that the information you provide to us is safe and secure. All data is stored on our secured servers which are robustly protected against unauthorized access. We also use advanced encryption technologies so that any electronic transmission of your data remains encrypted and safe from malicious actors. Additionally, all employees who handle customer data must undergo rigorous training and adhere to strict policies regarding the handling of customer information at all times. Your privacy is important to us! Thank you for trusting us with your personal information.

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

We share information with third parties who help us provide our orders and store services to you

We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Payment Methods

All our online store prices are in SG$ or US$ depending on your location. Prices may vary from online to in-store pricing.

We accept Visa, MasterCard, and American Express credit cards. Please be sure to provide your exact billing address (the address your credit card provider has on file for the credit card you are using) when completing your order. Incorrect information will cause your order to be declined.

For bank wire payments, please order products as per normal and we will ship the product to you once we have received the full payment. Please note that we will only hold the product for ten business days before we list it in the online shop again. Bank wires usually take up to three business days. Kindly ensure that your bank has included the transmission fee when processing your bank wire. Gordon Max is not responsible for any transmission fees incurred by your bank wire.

Orders & Shipping

We ship to over 30 countries around the world including the United States, Canada, UK, France, Germany, Switzerland, Italy, Australia, New Zealand and many others.

Gordon Max offers a lifetime warranty on colour, lustre and brilliance for all our eco-diamonds. In order to achieve a lifetime of beauty and brilliance, all our eco-diamonds are individually hand-cut and hand-polished according to the highest industry standards. We will gladly replace any of our eco-diamonds if discolouration or compromised brilliance has occurred from normal wear.

For all returns, email us before shipping and we will provide you with a Return Authorization Code.

Before shipping, please ensure that all original packaging and documents are included. If we had issued a diamond certificate, please return that to us as well. International customers are responsible for all shipping and insurance costs during the return shipping back to us. We will not be responsible for lost items. Once we have received the item, you will receive a confirmation email from us. All returned items will be inspected by our professionals. Please allow a few business days for this process. We will contact you if there are any issues related to the returned item. Once the inspection is complete, we will process your exchange or refund.

5% will be deducted from total amount as per charges from Stripe.

Stripe refunds may take up to two weeks for your account to be credited. For bank wire / TT transfer refunds we will be deducting any wire transfer fees incurred by us. Allow three business days for bank wire refunds.

Gordon Max does not accept returns for cultured diamonds and eco-diamonds once the warranty seal has been broken. Ensure that the gem is the item you ordered before opening the secure package. Gordon Max does not accept returns for jewellery that has been resized, engraved or damaged. Returns without official return codes, missing paperwork, packaging or products will not be processed. We do not accept items that have been shipped past 30 days or C.O.D. deliveries.

If you would like to cancel an order please email us immediately. We will try our best to accommodate your request. We are unable to accommodate cancellations on special requests or items that have already shipped.

Currently, Gordon Max offers FREE shipping for all international customers with a minimum purchase of US$1,000. This complimentary service is for a limited period only. Shipping within Singapore and Malaysia is free with no minimum purchase.

International orders will be delivered on a duty unpaid basis. The recipient is responsible for paying all customs and clearance related taxes based on the full purchase price reflected on the commercial invoice. All international shipments are subject to the customs laws set by your own country. Gordon Max has no control over these customs duties, taxes or charges. Please contact your customs department directly should you have any questions or concerns with regards to your order from gordonmax.com

International orders may be subject to inspection by your local customs. To facilitate the customs clearance process, any information about your order and shipment will be given to the relevant authorities.

Your order may take between 7 to 21 days for delivery depending on your customs clearance. Once the order has been shipped, you will receive an email confirmation and shipment tracking number. Made-to-order items will take longer, we will inform you of the estimated delivery date via email.

International Orders

Gordon Max is happy to extend a welcome to our international friends and fellow jewelry lovers! All Gordon Max fine jewelry is hand-crafted to order, just for you.

All of our eco-friendly fine jewelry is crafted for you using standard American ring sizing. Since each ring is made to order, we can craft for you in any size you need including whole, half, and three-quarter sizes. Should you not know your America ring size, please use the Ring Size Conversion Chart below or Click Here to translate your ring size to an America ring size.

All of the pricing at Gordon Max is shown in Singapore Dollars (S$) or United States Dollars (USD). Please note that at checkout you will be charged in USD. Gordon Max proudly accepts Visa, MasterCard, Discover, American Express, Stripe.

Gordon Max is proud to ship to our international customers in many countries around the globe. Currently, Gordon Max offers FREE shipping for all international customers with purchases of $1,000 and above. This complimentary service is for a limited period only. Prior to delivery to the recipient, the shipment may be subject to the customs fees, import duties, taxes, and other charges of the destination country. These charges are always the recipient’s responsibility. Please contact your local customs with questions about additional fees and processes regarding your order from Gordon Max. International orders are shipped using FedEx International Priority and are sent fully insured. FedEx International Priority has an estimated ship time of 1-3 business days to the country of destination and then it is up to customs to release the package to you. From our experience, depending on the country and delivery area we have seen this take anywhere from 1-10 business days. For more accurate delivery estimates please contact one of our customer service representatives and we would be happy to look this up for you.

The customs office of the destination country may impose customs fees, import duties, taxes, and other charges to your international order where applicable. These additional charges required for customs clearance are the responsibility of the recipient. When your order arrives at customs either our shipper, FedEx, or the customs office may contact you directly to arrange for the payment of any charges that may be due. Should the recipient refuse the shipment or the package be undeliverable and returned back to Gordon Max, Gordon Max will consider your shipment an automatic return of goods. The original recipient will be responsible for any return shipping or import fees imposed on Gordon Max either by the courier, FedEx, or the importing country. The original recipient’s payment to Gordon Max will be refunded less these fees. Australian orders may be entitled to preferential rates of customs duties through the AUSFTA. For additional information, please click here. If a signed declaration is required, please contact us.

Please note that products shipped internationally may not be designed in accordance with destination country standards, specifications, and labelling requirements. The customer is responsible for determining that products can be lawfully and legally imported into the destination country.

Please note that international shipments are subject to opening and inspection by customs authorities. Additionally, information about your order, shipment, and products contained therein may be communicated to our shippers and the customs authorities as part of the customs clearance process.

All repair and warranty requests are done in Singapore at our headquarters. International customers are responsible for the shipping to and from our location in Singapore. Please contact one of our Customer Service Specialist for questions regarding a repair or warranty evaluation.

Cookie Policy

Cookies are automated means through which we collect information on our website and by which we can sometimes track information about your use of our website. We use cookies to optimize your user experience, the functionality of our website and our service to you. When you visit our site, our web server sends a cookie to your computer, which allows us to recognize your computer to perform a variety of functions.

By proceeding to navigate beyond this page, you consent to our cookie settings and agree that you understand this Cookies Policy. Please note that you may restrict cookies by changing your browser settings, but that such restrictions will potentially degrade and impact your user experience and functionality of our website.

Cookies Support Basic Website Functionality: Some cookies are functional and necessary cookies that support essential features of our website, such as storing your shopping cart selections while you continue to shop and navigate to different pages of our website.

Cookies Can Help Improve the Quality of Our Website and Services: Cookies collect information (including sometimes IP address) to assess how you use our website, so that we can improve the navigability of our site and provide you with better service. We use this information to:

  • Provide aggregate and anonymous statistics on how our site is used;
  • See how effective our advertisements are by identifying where you click and from which website you arrived;
  • Provide feedback to carefully selected third party partners that one of our visitors also visited their website;
  • Help us improve the site by capturing errors in your browsing experience.
  • Provide you with improved site functionality by allowing access to additional services or restoring your shopping bag if you wish to return on a subsequent browsing session.

Cookies May Share Information With Our Carefully Chosen Third-Party Partners: Third-party cookies may share information with partners to provide services on our site. The information shared is only to be used to provide the service or function (such as social media “like” and “share” buttons). Certain third-party cookies can be used to offer a customized user experience, by providing you with interest-based services both on this site and on some other websites as well. Some of these customized browsing experiences may be linked to services provided by third parties which provide these services to recognize that you have visited our site. This information is used to inform you of Gordon Max products and services which may be of interest to you. These cookies may also link to social media networks such as Facebook or provide advertising agencies with information about your visit so that they can present you with advertisements for Gordon Max products and services which may be of interest to you.

To manage the third-party cookies served on our site, please visit the relevant websites listed here:

To manage all cookies on our site, including those that are served by us, you can change your browser settings. For additional information on how to manage all cookies please visit http://www.allaboutcookies.org/. Please note that disabling, blocking or deleting cookies in your browser settings may impact your ability to fully use our website.

Please see our Privacy Notice for further details about what information we collect and how we use any personal information you give us, however not all information captured by using cookies will identify you.

Legal

By accessing this website, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark laws.

These Terms of Use apply to gordonmax.com (the “Website” or the “Site”). The Site is operated by Gordon Max and Company (“Gordon Max”). Throughout the Site, the terms “we,” “us” and “our” refer to Gordon Max. Gordon Max offers this Website, including all information, tools and services available from this Site, to you, the user, conditioned upon your acceptance of all the terms, conditions, policies and notices stated here. Your use of this Site constitutes your agreement to these Terms of Use.

These Terms of Use do not apply to any product or service we offer for sale on the Site. Those products or service offerings are subject to separate terms and conditions that accompany the applicable product or service offering.

Gordon Max is not responsible if information made available on this Site is not accurate, complete or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this Site is at your own risk. This Site may contain certain historical information. Historical information necessarily is not current and is provided for your reference only. We reserve the right to modify the content of this Site at any time, but we have no obligation to update any information on the Site. You agree that it is your responsibility to monitor changes to the Site. Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item.

Certain of the content, features and functionality on the Site may be owned and operated by third parties (collectively, “Third Party Providers”). Your use of and interaction with such content, features and functionality (collectively, “Third Party Content”) may be subject to separate terms and conditions. In that event, you acknowledge that these Terms of Use will not apply to your use of the Third Party Content and that you will be subject to and comply with the terms of use offered by such Third Party Providers. YOU ACKNOWLEDGE THAT WE ARE NOT RESPONSIBLE OR OTHERWISE LIABLE FOR THIRD PARTY CONTENT OR THE ACTS OR OMISSIONS OF THIRD PARTY PROVIDERS AND THAT ANY CLAIMS OR OTHER CAUSES OF ACTION AVAILABLE TO YOU IN CONNECTION WITH EITHER OF THE FOREGOING WILL BE BROUGHT AGAINST THE APPLICABLE THIRD PARTY PROVIDER(S) AND NOT US.

All content on this Site (including, without limitation, text, design, graphics, logos, icons, images, audio clips, downloads, interfaces, code and software, as well as the selection and arrangement thereof), is the exclusive property of and owned by Gordon Max, its licensors or its content providers and is protected by copyright, trademark and other applicable laws. You may access, copy, download and print the material contained on the Site for your personal and non-commercial use, provided you do not modify or delete any copyright, trademark or other proprietary notice that appears on the material you access, copy, download or print. Any other use of content on the Site, including but not limited to the modification, distribution, transmission, performance, broadcast, publication, uploading, licensing, reverse engineering, transfer or sale of, or the creation of derivative works from, any material, information, software, products or services obtained from the Site, or use of the Site for purposes competitive to Gordon Max, is expressly prohibited. You agree to abide by all additional restrictions displayed on the Site as it may be updated from time to time. Gordon Max reserves the right to refuse or cancel any person’s registration for this Site, remove any person from this Site or prohibit any person from using this Site for any reason whatsoever. Gordon Max, or its licensors or content providers, retain full and complete title to the material provided on the Site, including all associated intellectual property rights, and provide this material to you under a license that is revocable at any time in Gordon Max’s sole discretion. Gordon Max neither warrants nor represents that your use of materials on this Site will not infringe rights of third parties not affiliated with Gordon Max.

You may not use the contact information provided on the Site for unauthorized purposes, including marketing. You may not use any hardware or software intended to damage or interfere with the proper working of the Site or to surreptitiously intercept any system, data or personal information from the Site. You agree not to interrupt or attempt to interrupt the operation of the Site in any way. Gordon Max reserves the right, in its sole discretion, to limit or terminate your access to or use of the Site at any time without notice. Termination of your access or use will not waive or affect any other right or relief to which Gordon Max may be entitled at law or in equity.

You acknowledge that you are responsible for any material you may submit via the Site, including the legality, reliability, appropriateness, originality and copyright of any such material. You may not upload to, distribute or otherwise publish through this Site any content that (i) is confidential, proprietary, false, fraudulent, libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable; (ii) may constitute or encourage a criminal offense, violate the rights of any party or otherwise give rise to liability or violate any law; or (iii) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of “spam.” You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content. You may not upload commercial content onto the Site.

If you do submit material, and unless we indicate otherwise, you grant Gordon Max and its affiliates an unrestricted, non-exclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such material throughout the world in any media. You further agree that Gordon Max is free to use any ideas, concepts, know-how that you or individuals acting on your behalf provide to Gordon Max. You grant Gordon Max and its affiliates the right to use the name you submit in connection with such material if they so choose. You represent and warrant that you own or otherwise control all the rights to the content you post; that the content is accurate; that use of the content you supply does not violate any provision herein and will not cause injury to any person or entity; and that you will indemnify Gordon Max for all claims resulting from content you supply.

Some features on this Site may require registration. By registering at and in consideration of your use of the Site you agree to provide true, accurate, current and complete information about yourself.

Some features on this Site may require the use of a password. You are responsible for protecting your password. You agree that you will be responsible for any and all statements made, and acts or omissions that occur, through the use of your password. If you have any reason to believe or become aware of any loss, theft or unauthorized use of your password, notify Gordon Max immediately. Gordon Max may assume that any communications Gordon Max receives under your password have been made by you unless Gordon Max receives notice otherwise.

You or third parties acting on your behalf are not allowed to frame this Site or use our proprietary marks as meta tags, without our written consent. These marks include, but are not limited to, those listed at gordonmax.com You may not use frames or utilize framing techniques or technology to enclose any content included on the Site without Gordon Max’s express written consent. Further, you may not utilize any Site content in any meta tags or any other “hidden text” techniques or technologies without Gordon Max’s express written consent.

Sales on this Site are subject to our Return Policy.

This Site may contain links to other websites, some of which are operated by Gordon Max or its affiliates and others of which are operated by third parties. These links are provided as a convenience to you and as an additional avenue of access to the information contained therein. We have not necessarily reviewed all the information on those other sites and are not responsible for the content of those or any other sites or any products or services that may be offered through those or any other sites. The inclusion of links to other sites should not be viewed as an endorsement of the content of linked sites. Different terms and conditions may apply to your use of any linked sites. Gordon Max is not responsible for any losses, damages or other liabilities incurred as a result of your use of any linked sites.

Trademarks, logos and service marks displayed on this Site, including those identified at gordonmax.com are registered and unregistered trademarks of Gordon Max, its licensors or content providers, or other third parties. All of these trademarks, logos and service marks are the property of their respective owners. Nothing on this Site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the Site without the owner’s prior written permission, except as otherwise described herein. Gordon Max reserves all rights not expressly granted in and to the Site and its content. This Site and all of its content, including but not limited to text, design, graphics, interfaces and code, and the selection and arrangement thereof, is protected as a compilation under the copyright laws of the United States and other countries.

You are hereby informed that Gordon Max has adopted and reasonably implemented a policy that provides for the termination in appropriate circumstances of subscribers and account holders of Gordon Max’s system or network who are repeat copyright infringers. If you believe your copyright or the copyright of a person on whose behalf you are authorized to act has been infringed, you may notify our copyright agent:

Gordon Max & Co. 1 Thomson Road, 03-340E, Singapore 300001
Tel: (65) 6476 6223
Email: [email protected]

To be effective, your notification must (i) be in writing, (ii) be provided to our copyright agent, and (iii) include substantially the following:

1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; 2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site; 3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material; 4. Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted; 5. A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and 6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Gordon Max is under no obligation to post, forward, transmit, distribute or otherwise provide any material available on this Site, including the material you provide to us, and so we have an absolute right to remove any material from the Site in our sole discretion at any time.

Gordon Max reserves the right, at its sole discretion, to change, modify, add or remove any portion of these Terms of Use, in whole or in part, at any time, by posting revised terms on the Site. It is your responsibility to check periodically for any changes we make to the Terms of Use. Your continued use of the Site after any changes to the Terms of Use or other policies means you accept the changes.

In the event we make material changes to the Terms of Use, notice of the changes will be posted on the homepage of this Website and the revised terms will take effect thirty days after their publication on the Site.

This agreement and any policies or operating rules posted on this Site constitute the entire agreement and understanding between you and Gordon Max with respect to the subject matter thereof and supersede all prior or contemporaneous communications and proposals, whether oral or written, between the parties with respect to such subject matter. A printed version of these Terms of Use shall be admissible in judicial or administrative proceedings based on or relating to use of the Site to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

If any provision of this agreement is determined to be unlawful, void or unenforceable, the remaining provisions of the agreement will continue to be fully valid, binding, and enforceable.

If you have any questions or comments about these Terms of Use or this Site, please contact us by:
Emailing us at: [email protected]

 
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