KNOW WHAT YOUR WARRANTY COVERS

Understanding the Gordon Max Eco-Diamond Lifetime Warranty

A clear commitment to optical characteristics

At GordonMax, we want you to enjoy the beauty and brilliance of your Premium Eco-Diamond for years to come.

Our warranty covers certain changes to your stone’s original colour, lustre and brilliance that may occur under normal wear conditions.

However, it’s important to understand that this warranty protects the stone’s appearance, not the entire piece of jewellery. It does not cover accidental damage, scratches, chips, breakage, loss or theft. Damage to the ring’s metal, setting or prongs is also not covered unless otherwise stated in the warranty terms.

Simply put, our warranty is designed to give you peace of mind about your purchasing of our premium Eco-Diamonds lasting beauty, but it is not insurance against every type of damage.

All coverage is subject to Gordon Max’s official warranty terms and conditions.

Table of Contents

Gordon Max Premium Eco-Diamonds Warranty

For Complete Peace of Mind

Lifetime Warranty

Every Gordon Max Premium Eco-Diamond is backed by a lifetime warranty covering colour, lustre, and brilliance. If your Eco-Diamond experiences discolouration or loss of brilliance under normal wear conditions, we will replace it free of charge.

This warranty does not cover chips, cracks, breakage, loss, theft, or damage resulting from impact, misuse, accidents, improper care, or normal wear and tear.

What is excluded

The published terms exclude chips, cracks, breakage, loss, theft and damage resulting from impact, misuse, accidents, improper care or normal wear and tear. This distinction matters: a lifetime optical warranty is not the same as insurance against loss or accidental damage.

The stone and the setting are different

A jewellery piece contains multiple components, and different terms may apply to the stone and the setting. Gordon Max’s FAQ describes separate coverage for manufacturing defects in settings and mentions cleaning and stone-tightening services under its stated conditions. Confirm the current terms for the exact piece you are buying.

FREQUENTLY ASKED QUESTIONS

How to care for your jewellery

Before completing a purchase, clarify how a claim is assessed, whether the stone must be inspected, how replacement is arranged and whether shipping or other costs may apply. Keep your receipt and the relevant warranty information. For the authoritative wording, consult Gordon Max’s current policy pages.

CREATE YOUR DREAM RING

Ask before you purchase

Online photographs help narrow the options, but an in-store consultation lets you assess scale, proportions and how a ring sits on the hand. Gordon Max has appointment information for its Singapore boutiques. Check current location details and arrange a consultation before travelling, especially if you want to view a particular design.

COMPARISON CHART

Your Dream Ring Begins with a Special Gift.

A LITTLE SOMETHING ON US THIS NOVEMBER.

Thinking of creating a ring that’s uniquely yours? This November, we’re making your bespoke jewellery journey even more rewarding.

Schedule your appointment online this November and enjoy an exclusive gift from GordonMax towards your custom-designed ring.

🇸🇬 S$100 OFF for Singapore customers

🇲🇾 RM300 OFF for Malaysia customers

How to Redeem Your Exclusive Gift

In the “Tell us more about your inquiry” section, enter the promotional code SNOWBALL100.

Schedule your consultation through our online appointment booking form.

Enjoy your exclusive discount when you proceed with your qualifying custom or bespoke ring order. Whether it’s a timeless Solitaire, an elegant Eternity Ring, a distinctive Toi & Moi or a one-of-a-kind creation, let GordonMax bring your dream ring to life.

Our little gift to you. Your dream ring, made extraordinary.

Exclusive to online appointment bookings made in November 2026. Valid for custom and bespoke ring designs only. Terms and conditions apply.

Promotion Terms & Conditions

  • Valid for online appointment bookings made between 1–30 November 2026.
  • Customers must enter SNOWBALL100 in the “Tell us more about your inquiry” field of the online booking form.
  • Eligible customers receive S$100 off in Singapore or RM300 off in Malaysia on a qualifying custom or bespoke ring order.
  • Applicable to custom-designed and bespoke rings only. Ready-made jewellery and other products are excluded.
  • The discount applies to a confirmed eligible purchase and cannot be exchanged for cash.
  • Limited to one redemption per qualifying order.
  • Cannot be combined with other offers, promotions or discounts.
  • Online appointment booking is mandatory to qualify.
  • GordonMax reserves the right to verify eligibility and administer the promotion in accordance with its published terms.
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